Reduced Fare

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Riders who are age 65 and over, or who have been certified as having a disability which causes them significant difficulty in using the bus, are eligible for a discounted fare when using Valley Transit buses. 


Riders with disabilities can be certified for this program if they have difficulty with one or more of the following:
  • Getting on a standard transit bus
  • Standing in a moving bus
  • Hearing or understanding oral
  • instructions by the driver*
  • Seeing or understanding informational signs (language illiteracy or the inability to speak, read or understand English due to non-English speaking country of origin is not a qualifying disability.)


When paying the reduced cash fare or using a reduced fare ticket or pass, riders should be ready to present one of the following forms of identification to their bus driver, upon request:
  • Valley Transit Reduced Fare Card
  • Medicare Card
  • ADA Eligibility Card
No other forms of identification are accepted. Riders do not need to show identification to purchase pre-paid tickets or passes. 


The following agencies offer certification for the Valley Transit Reduced Fare ID Card. You should call the agency to set up an appointment 

Goodwill Industries, Inc. 
1800 Appleton Road, Menasha  
Hrs: 7:30 a.m. to 4:00 p.m. (Mon. - Fri.) 

Kaukauna Housing Authority 
125 West 10th Street, Kaukauna  
Hrs: 8:00 a.m. to 4:00 p.m. (Monday - Friday) 

Outagamie County Human Services 
401 South Elm Street, Appleton
Hrs: 8:00 a.m. to 8:00 p.m. (Monday and Thursday) 
8:00 a.m. to 5:00 p.m. (Tuesday, Wednesday and Friday) 
8:00 a.m. to 4:00 p.m. (Friday during summer) 

Thompson Community Center at Lourdes 
2331 E. Lourdes Drive, Appleton
Hrs: 8:30 a.m. to 4:30 p.m. (Monday - Friday) 

Valley Packaging  
110 N. Kensington Drive, Appleton  
Hrs: 7:30 a.m. to 3:30 p.m. (Monday - Friday) 

Lakeside Packaging Plus, Inc. 
1040 Breezewood Lane, Neenah 
Hrs: 7:30 a.m. to 4:00 p.m. (Monday - Friday)