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Policies

Code of Conduct : In order to ensure the safety and comfort of our passengers, we request that you follow these policies: 

Updated: October 2014


Rider Code of Conduct 

In order to ensure the safety of our customers, Valley Transit has established the following guidelines: 

GENERAL
Please observe the following for carry-on items: 

  • Items must not block the aisle. 
  • Items must not restrict passenger movement. 
  • All items must be controlled by passenger. 
  • Passenger must be able to carry the items on board in one trip. 
  • Packages and/or bags must not occupy the bus seat if the bus is crowded. 
  • Carry-on items are not allowed in the securement area. 
WEAPONS 
Weapons of any kind, including firearms or knives are prohibited on Valley Transit buses and inside bus shelters and transfer centers, unless carried on board by a law enforcement officer. 

STROLLERS 
For safety reasons, children must be removed from strollers and stroller must be folded and kept out of the aisle while on board. 

WALKERS 
Walkers may be brought on board but should be folded whenever possible and must not block the aisle of the bus. 

OTHER WHEELED DEVICES 
Roller blades, roller skates, and skateboards can be carried on board, but need to be stowed in a bag or held on your lap. These items should not be placed on the floor where they can roll around while the bus is in motion. Bicycles, tricycles, wagons, scooters and other wheeled devices that do not qualify as ADA mobility devices, are not allowed inside the bus. 

ANIMALS 
Service animals, such as guide dogs, are permitted on all Valley Transit buses and at the Transit Center. Other animals are not allowed on the bus or inside the Transit Center unless they are in an enclosed container that can be held on your lap. With the exception of service animals, large animals are not permitted. 

FOOD & BEVERAGES 
Passengers are discouraged from eating and drinking on the bus. 

HAZARDOUS MATERIALS 
Large batteries, gasoline cans, propane tanks, and oxygen tanks other than small tanks meant for personal use, are not allowed on board. This includes new or empty vessels. 

RECOVERING LOST ITEMS 
Valley Transit is not responsible for lost items. If an item is found, we will make every attempt to return it to its owner. If you believe that you have left an item on the bus, please call us at 920-832-5800 and we will attempt to locate the item. 

Lost-and-found items are to be picked up at the Downtown Appleton Transit Center located at 100 E. Washington Street in Appleton. Unclaimed items will be held for no more than 30 days. Wallets and other valuables will be taken to the Appleton Police Department within 24 hours of being found. 
 
Hours to collect lost items: 
Monday - Friday
8:00 a.m. to 5:00 p.m.

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