I am a Landlord and want to place the City Service account in my residential tenant’s name.
Service accounts can only be placed in tenant’s name when the residential rental unit is metered individually. If the meter measures water use for two or more residential rental units the account must be placed in the property owner’s name (per Wisconsin State Statue 196.643). For more information regarding accounts being placed in tenant’s name, please see Landlord/Tenant Information.
I want to know what to do if I have dirty water.
Run water through your cold water tap until the discoloration disappears. It is important to run the water through the cold water tap so you don’t pull the discolored water into your water heater.
I want to learn about credits available for water used to fill a pool/water the lawn.
Although there is no credit for the additional water used, there may be a reduced charge for the sewer that is not used. Unlike water coming into the home, there is no meter to measure the water exiting the home. Therefore, sewer usage charges are based on the amount of water consumed. In instances where additional water is used to water lawns or fill swimming pools, the water may not enter the City’s sewer system. Therefore, a method was developed to credit residential single and two-family home customers for estimated sewer charges on the additional water used. The calculation is based on a comparison of summer and winter bills. There are two summer billing periods and two winter billing periods (see chart below). The calculation compares the quarterly water usage for the two summer periods to the water usage for the previous two winter periods. If either of the two summer period’s usage amounts exceeds the higher of the two winter periods, then the billing system will reduce the sewer usage -- and resulting charges -- to that of the winter period. While customers will not see a “credit” on their bill, they are receiving reduced sewer charges for additional water used in summer. New construction accounts must establish a complete winter history to receive a sewer credit. If you install your new lawn prior to establishing this history, you will be charged both water and sewer charges on the measured consumption. The following summer, after a complete winter history is obtained, these accounts will be reviewed. If a credit was earned, it will applied for the previous year’s sewer usage and will appear on your quarterly invoice as a credit balance.
March 10 – August 31
September 1 – March 9
April 10 – September 30
October 1 – April 9
May 10 – October 31
November 1 – May 9
I want to know what I should do, as a landlord, if my tenant does not pay his/her water bill.
Utility arrearages ultimately become the responsibility of the property owner. According to Wis. Stat. § 66.0809(3), if the arrearage is not paid on or before November 15, the arrearage, along with any late charges and penalties, will be transferred to the tax bill of the current property owner.
I want to learn how to prevent pipes, service lines and water meters from freezing.
Every winter some customers experience freezing of service lines, meters and pipes. Frozen meters and pipe will eventually thaw, possibly causing damage and high utility billings. Often these situations could be prevented. If your meter is enclosed behind a wall, remove the access panel to allow heat to circulate. If your home or business is going to be vacant for a period of time, be sure heat will be on at all times. Turn off the main water supply valve, which is located before the water meter inside your home or business, or call the Water Division at (920) 832-5580 to have the water turned off at the street. There is a $30.00 fee when you request the water to be turned back on.
I want to learn how to detect a toilet leak.
Put about 10 drops of food coloring in the toilet tank; do not flush the toilet. If you see color in the toilet bowl after 20 minutes, you have a leak.
I want to learn how to check for a water leak.
When checking for leaks follow these steps:
Turn off all water faucets inside and outside of your home, including washing machine and dish washer. The reading is located under the cover on the meter. Record the reading on your water meter including the red sweep hand. Return overnight, during a time of no known use, to see if the reading has changed. If the meter reading has changed, you may have a leak.
Meters have a small blue star on the meter face designed to detect even the smallest leaks. If the blue star is moving when you have all the water off inside and outside your home, you may have a leak. Look closely at the blue star; it may be moving very slowly.
The most common source of an unknown leak is a toilet that is running. Even the smallest of leaks could add over $150 to your quarterly water/sewer billing.
I want to pay my City of Appleton utilities bill.
City services invoices, including water, sewer, stormwater and sanitation charges, can be paid in the following ways:
You can now make utility bill payments online using third party payment processor Point & Pay. For customer support, call 888-891-6064, option 1 Monday - Friday 8:00 AM - 10:00 PM EST. There will be a convenience fee for this service presented for your review before you submit your payment. Click here to make a utility payment.
In person at the City Hall customer service desk at 100 N. Appleton St. (available Mon-Fri 8:00 AM-4:30 PM, except holidays)
In person at the City Hall drive-up window at 100 N. Appleton St. (available Mon-Fri 8:00 AM-4:30 PM, except holidays)
Drop-off in the City Hall night deposit box at 100 N. Appleton St. (available 24 hours a day, 7 days a week)
Drop-off in the City Hall lobby drop box at 100 N. Appleton St. (available during City Center hours)
U.S. Mail, sent to P.O. Box 1217, Appleton, WI, 54912-1217
Electronic funds transfer
I want to learn the due dates for tax payments.
Tax payments are due on the following dates:
first installment = January 31
second installment = March 31st
third installment = May 31st
fourth/final installment = July 31st
If any of the above due dates fall on a Saturday or Sunday, the effective due date is the following Monday.
I want to learn about the City's Community Development Block Grant program.
The primary goal of the City of Appleton’s Community Development Block Grant (CDBG) Program is the creation of a thriving urban community through provision of assistance to low- and moderate-income (LMI) households in the forms of basic shelter, affordable housing opportunities, expanded economic opportunities, suitable living environments and supportive services related to residential, financial and social stability. For more detailed information, please visit the CDBG web site.
I want to be considered as a supplier to the City.
If you know what City department utilizes the goods or services you provide, please contact that department directly and ask for the staff person responsible for purchasing. If you need assistance with or information on the City's procurement process, please call (920) 832-6311.