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Accessible Bus service
Valley Transit operates lift-equipped buses on its regular fixed route buses. The lift service gives passengers who have difficulty using the steps, a safe and easy way to get on board. When you're ready to board the bus, just let your driver know you'd prefer to use the lift and they'll help you from there.
Rider's can request lift service at any bus stop throughout the service area.
How to use the Ramp
To use the ramp, wait seven to ten feet from the curb. This allows enough room for the ramp to be deployed. Let the driver know you need to use the ramp, and be prepared to board first. Valley Transit drivers are fully trained in operating the ramp and will help you get on and off the bus if necessary.
The ramp will beep when in motion. When it's lowered, the driver will indicate when it's safe to board.
Bus Securement Areas
Each Valley Transit bus has two spaces at the front of the bus for passengers in wheelchairs. These spaces include safety belts for extra protection and 4-point tie-down restraint systems. Drivers will secure each wheelchair and verify that it is secure before leaving the stop.
More than two(2) wheelchair passengers
If more than two customers in wheelchairs want to ride, the driver will tell them when the next bus is scheduled to arrive. In most cases, the next bus will arrive in one hour.
If this wait is unacceptable, the passenger can request a paratransit pick-up. The driver will call our Valley Transit II service provider and have the passenger transported using the Valley Transit II system. It may take as long as 45 minutes for the van to arrive, and the Basic Valley Transit II fare will be required.
Reduced Fare
Seniors (65+) and individuals with a qualifying disability are eligible for a reduced fare when riding the buses. In order to receive this reduced rate, you must be able to show special identification to your driver, which includes: a Valley Transit Reduced Fare card, a Medicare card, or an ADA Certification card.
Valley Transit II
Valley Transit also provides paratransit service, Valley Transit II, which is currently operated by Running, Inc. Valley Transit II provides direct transportation to individuals who for reasons of disability cannot access the fixed route bus system. Rider's must be certified to use this service. Please see our Valley Transit II page for additional information on this service.
Questions
If you have questions about riding the bus, just call Valley Transit at 920-832-5800 or click here to contact us online.
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